Here are some answers to the most common questions folks have about our soaps and all kinds of other stuff.
What's the difference between the Large and Small bars?
Large bars are 7 oz. They have wrap around labels with ingredients, text and artwork on the sides and back of the bar. Small bars are 2 oz. and have square labels on the front of the bar so no ingredients.
What are 3-packs?
3-packs are three large bars of the same flavor. The only difference is the price! They are great for people who already know what they love and want to stock up and get a better price.
What are samplers?
Samplers are packs of small bars, from 4-60 flavors. The more you get the better the deal :)
What does it cost to ship wholesale orders to the Mainland U.S. ?
Large bars ship best in cases of 42 bars (any assortment of flavors)
Small bars ship best in cases of 120 bars (any assortment of flavors)
Current shipping cost is $32.05 per box.
Where in Hawaii are you located?
On the Big Island, in Kalapana — our little solar-powered farm is where every bar gets cooked, hand cut and wrapped and labeled.
Are your soaps good for sensitive skin?
Lots of folks with sensitive skin seem to swear by them. There are no detergents, sulfates, artificial fragrances or colorants, that's usually the stuff that irritates your skin. we only use saponified plant oils, essential oils and botanicals. If you have super reactive skin, start with a gentle flavor like Calendula Lavender Oatmeal, Rose Butter Bath Bar or Filthy Baby Soap
How long does shipping take?
We ship USPS priority mail from Pahoa or Hilo every Wednesday or Saturday. Generally it takes 3-4 days to any address on the mainland. Oahu is often next day. Outer islands can be as quick as 2 days. Shipping is free on orders over $30.
Do you do custom labels?
Yep, we've done tons of custom labels for folks, Weddings, parties, events etc. Generally custom labels work best in wholesale quantities; get in touch through the contact page with what you have in mind and we'll whip something up.
I have a tiny peice of soap left, can you help identify the flavor so i can order more?
Absolutely — we love this game! Text us a photo, we'll know right away which soap it is!
Are your soaps vegan?
yes, except technically the handful of ones with beeswax are not.
Do you use lye?
Every genuine soap is made with lye — it's what turns oil into soap. The magic of saponification means none remains in the finished bar. The lye is completely consumed turning the oils into soap.
Are you using sustainable palm oil?
Yes — we use sustainably farmed palm oil certified by the RSPO (Roundtable on Sustainable Palm Oil)
How long does a bar last?
A Large (7 oz.) bar lasts most folks several weeks of daily showers. Of course it depends on how many people are showering etc. The secret to a long life: let it drain and dry between uses instead of sitting in a puddle.
What's the best way to store my soap?
In the shower, use a draining soap dish so the bar dries out between uses. Unused bars keep best wrapped up tightly in a bag. They always say "store in a cool, dry place" and hawaii is a hot, wet place so it's especially hard to keep stuff fresh here. everywhere else it's no big deal. We've had more than one person mention that they love to keep them in their dresser drawers to keep your clothes smelling nice.
Do you ship internationally?
yes.
What are mixed cases?
A mixed case is bulk deal on a box of soaps. it can be any assortment of flavors. we have 36 large, 42 large, 120 small and a split case.
How do I place a wholesale order?
Head to the Wholesale page — you can order through our wholesale form or on Faire. call or text anytime if you have questions.
Do you have a store I can visit?
We don't have a Filthy Storefront, but plenty of shops on Hawaii, Maui, Oahu and Kauai sell our soaps. give us a call if you're looking a particular soap and would like help hunting it down in the wild.
What makes the colors in your soaps?
Turmeric, paprika, clays, cocoa, spirulina, herbs and flowers. No dyes, no glitter.
Are the soaps safe to use during pregnancy?
Our bars are wash-off products with modest amounts of essential oil, which is generally considered fine. That said, everybody and every body is different — if you're pregnant and cautious about specific essential oils, check the ingredient list on each flavor and ask your doctor.
What's up with your dog soaps, are they really for dogs?
Yep, Muddy Puppy and Delicate Dawg are designed for dog. Muddy puppy has Neem which is great for fleas and ticks. We have some other soaps featuring dogs on the labels, (Sea Dog, filthy mutt etc.) these are mostly meant for people, that said all of our soaps are fine to wash dogs with and work great.
Do you include free samples with orders?
yep — orders over $12 get free samples tossed in.
Do you gift wrap orders?
We don't do a formal gift wrap — the bars arrive dressed in their finest labels — but if it's a gift, say so in the order notes and we'll tuck everything in extra nice.
Do you sell gift cards?
Yes — digital gift cards are in the shop. Perfect for the soap lover who knows their own taste better than anyone.
What if my order arrives damaged?
Oh no! it's very rare but it has happened once or twice...get ahold of us and we'll make it right, quick.
What's your return policy?
Soap is personal, so we don't restock returns — but if something's wrong with your order, tell us and we'll fix it: replacement, credit, refund, etc. whatever makes sense.
How do I track my order?
You'll get an email with a USPS tracking number the moment your box leaves the farm. If it never showed up, check your spam folder — then check with us.
Can I change or cancel my order after placing it?
If you catch us before the box is packed, absolutely — contact us right away with your order number.
Do you ship to Alaska, APO/FPO addresses and U.S. territories?
Yep — we ship USPS, which happily delivers to Alaska, military addresses and the territories. Free shipping over $30 applies there too :)
Can I wash my hair with your soap?
Plenty of folks do! Real soap is more alkaline than detergent shampoo, so results depend on your hair and your water. Rose Butter Bath Bar and Filthy Mind are long standing shampoo bar recommendations, but honestly all of our soaps can be used for shampoo. One caveat is that you may want to skip the ones that have lots of flowers and herbs in them, they won't hurt you but they tend to be a little messy.
Can your soap help with eczema or psoriasis?
We can't make medical claims — we make soap. That said, many folks with cranky skin find soap like ours with no detergents or synthetic fragrance can really help. Patch-test a gentle flavor, and check with your dermatologist.
Do you donate soap for fundraisers and events?
We love supporting good causes when we can. Send the details — the event, the date, what you're hoping for — and we'll see what's possible. We do try to focus our donations in our local community but even if you're somewhere far away we can at least try to set you up with a big discount.